BFS-NYC 2019 Speakers – Five Questions with Gail Giovanniello

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Gail Giovanniello

What trends do you see most affecting the future state of the Boutique Fitness industry?

People want a true ’boutique’ experience: Personalized service, a great workout, a great customer service experience, a place to meet friends and be part of a small community. Plus, the digital market is going to BOOM more and more.

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