Reopening post pandemic has and will bring unprecedented challenges, like managing your instructor/coach staff and their substitutions. By following these 4 simple guidelines, managing your subs will be on less thing to stress and worry about while reopening from COVID-19.
Chances are schedules and availability will continue to change as covid rates and regulations change and vary in your state (stay at home orders, working from home and access to child care). Continuing to check in and communicate with your instructors is crucial. Who is available to teach online and when? Who can actually teach once your studio is ready to slowly re-open? How are they feeling about it all? It may be beneficial to send out a mass email or have personal conversations to ask for specific responses such as who can teach/sub and when. You may be hesitant to add classes to your online or in-person platform if you are worried about staffing, so communication with your team will be key.
Once you’ve determined who can teach and when, leverage the amount of classes you feel comfortable offering each week. With that said, you’ll need reliable instructors to teach and sub! Design a clear and concise step-by-step plan for your instructors. For example, if someone is slotted to teach a 6pm online live class and needs a sub, set a policy that states they need to request a sub “x amount of hours” before the class so that the owner or manager can send the zoom link to the sub instructor. Setting clear expectations and directions will help everyone feel more confident.
Make time for weekly or even daily check-ins as you grow and pivot. What is working and what isn’t? Track any gains and losses. Remember, mistakes are bound to happen during trying times. You may find “less is more” until you feel ready to pivot. You may also need to manage the changes a little more at first until you get into a new groove.
These are trying times for studios, and for everyone. While dealing with the unknown and unexpected, try to focus on what’s most important to your studio–why you do what you do–and be compassionate with yourself and others through this whole uncertain time. Reflect on the core values and take one day at a time. We are all navigating through the pandemic and feel a sense of instability. The silver lining is that you can still offer clients your services and uplift them during challenging times. Try to take the stance of listening and be honest with your limitations. This is not the time for perfection; this is the time for compassion and leading with an open heart.
Co-founder Sarah Rasby of Sub Guru, an app that simplifies and streamlines the instructor substitution process, put together these 4 steps for your managing sub requests as you start to re-open your studio or add classes to your online platform. Sarah is a former studio owner turned software entrepreneur and yoga instructor who feels passionately about helping studio owners and instructors be successful.
Please know here at Sub Guru we hope that your studio, instructors, students and community come out of this even stronger and more connected than ever.
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