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Exiting Lockdown: Opportunities To Rebuild And Engage Your Team

Exiting Lockdown: Opportunities To Rebuild And Engage Your Team

Crisis creates opportunity! Live Class with Lucy Adey to find out how this crisis can lead to building your dream team.

About this EVENT

As we begin to exit lockdown and reopen our studios, how are you feeling about the daunting task of rehiring and engaging your studio teams? In this Live Class, Lucy Adey shared what you should consider as you rehire studio staff, your opportunities to start fresh and rebuild your team and how you can use purpose, values and communication to engage team members and create amazing experiences for your valued members.
Watch this recording to learn:
  • How to rehire your staff
  • How to use this time as an opportunity to build your dream team
  • How to lean on your values and mission to re-engage your team

Links to Additional Resources

Notes

ALIGN YOUR PEOPLE PLAN TO YOUR PURPOSE

Your purpose is your guiding light.  Everything should extend from your purpose; your brand, your customer journeys, and your people plan.  How does your current people plan deliver on your purpose?

 

PEOPLE PLAN WORKSHOP
Questions to work through with your leadership team:

  • Are you and your team aligned on your purpose? Has this changed as a result of current circumstances? How has it changed?
  • How does your people plan deliver on your purpose and brand promise?
  • What opportunities do you have to change/improve your people plan to better deliver on your purpose and brand promise?
  • What other considerations are there in your business, location, demographic?
  • What are your short term, mid term and long term plans? How is your people plan impacted by these?
  • How do you want your team members to feel coming out of lockdown?
  • What do you need to do to help them feel this way? How will you communicate with them?
  • How will you execute on your people plan? Is it a priority in your business? How will you hold yourselves accountable to deliver?

REHIRING YOUR TEAM
Practical considerations are probably top of mind for you right now; consider these in relation to your purpose, values and brand promise.

  • Start fresh: if you could start again, what would you do differently? What skills/experience do you need? Is everyone aligned to your values? Are you delivering on your brand promise to your members/participants?
  • Do the math: what is your new capacity? How many classes can you run? How does this impact the number of staff you need?
  • Look ahead: what are your predictions for bouncing back? What digital solutions will you be offering? Do you have people that can deliver on this long term vision?
  • Ask your team: have you checked in with them? Are they comfortable to return? What is their home situation? Are they in a better financial position because of the unemployment payment or new digital platform? Do you know how to entice them back?
  • Know your legal/financial situation: do you understand how the PPP loan scheme works and how to use this to your advantage? Are you taking into account your mid-long term forecasted revenue when making people decisions?

REHIRING TIPS

  1. If you’re not bringing everyone back, have a clear process in place for selecting those being offered new roles and ensure it is documented

  2. Improve your hiring practices: set goals to become more inclusive and diverse, focus on mindset and values, set clear expectations on roles and responsibilities

  3. Engage with those you want to bring back on a 1:1 basis so they feel valued and you can listen and respond to their concerns

 

THE RIGHT PEOPLE, DOING THE RIGHT THINGS
Revise your role functions, org structure and job descriptions. Align these to your purpose, values and brand promise.

.
.

TIPS FOR ENGAGING & COMMUNICATING WITH YOUR TEAM

1.  Start with a team session which includes: purpose, vision, values, brand promise, current and future state of the business, how they will impact success
2. Get input from the team anonymously or from suggestions before the meeting so you can be sure you’re getting all issues out on the table; even if you don’t want to hear it!
3. Ask for volunteers from the team to lead ongoing work on diversity & inclusion, culture, communication and innovations.
4. Create a regular schedule so they know when to expect communication from the business and how to get involved
5. Check in regularly either through 1:1 conversations or pulse checks
.

VIEW ALL SLIDES

Notes

ALIGN YOUR PEOPLE PLAN TO YOUR PURPOSE

Your purpose is your guiding light.  Everything should extend from your purpose; your brand, your customer journeys, and your people plan.  How does your current people plan deliver on your purpose?

 

PEOPLE PLAN WORKSHOP
Questions to work through with your leadership team:

  • Are you and your team aligned on your purpose? Has this changed as a result of current circumstances? How has it changed?
  • How does your people plan deliver on your purpose and brand promise?
  • What opportunities do you have to change/improve your people plan to better deliver on your purpose and brand promise?
  • What other considerations are there in your business, location, demographic?
  • What are your short term, mid term and long term plans? How is your people plan impacted by these?
  • How do you want your team members to feel coming out of lockdown?
  • What do you need to do to help them feel this way? How will you communicate with them?
  • How will you execute on your people plan? Is it a priority in your business? How will you hold yourselves accountable to deliver?

REHIRING YOUR TEAM
Practical considerations are probably top of mind for you right now; consider these in relation to your purpose, values and brand promise.

  • Start fresh: if you could start again, what would you do differently? What skills/experience do you need? Is everyone aligned to your values? Are you delivering on your brand promise to your members/participants?
  • Do the math: what is your new capacity? How many classes can you run? How does this impact the number of staff you need?
  • Look ahead: what are your predictions for bouncing back? What digital solutions will you be offering? Do you have people that can deliver on this long term vision?
  • Ask your team: have you checked in with them? Are they comfortable to return? What is their home situation? Are they in a better financial position because of the unemployment payment or new digital platform? Do you know how to entice them back?
  • Know your legal/financial situation: do you understand how the PPP loan scheme works and how to use this to your advantage? Are you taking into account your mid-long term forecasted revenue when making people decisions?

REHIRING TIPS

  1. If you’re not bringing everyone back, have a clear process in place for selecting those being offered new roles and ensure it is documented

  2. Improve your hiring practices: set goals to become more inclusive and diverse, focus on mindset and values, set clear expectations on roles and responsibilities

  3. Engage with those you want to bring back on a 1:1 basis so they feel valued and you can listen and respond to their concerns

 

THE RIGHT PEOPLE, DOING THE RIGHT THINGS
Revise your role functions, org structure and job descriptions. Align these to your purpose, values and brand promise.

.
.

TIPS FOR ENGAGING & COMMUNICATING WITH YOUR TEAM

1.  Start with a team session which includes: purpose, vision, values, brand promise, current and future state of the business, how they will impact success
2. Get input from the team anonymously or from suggestions before the meeting so you can be sure you’re getting all issues out on the table; even if you don’t want to hear it!
3. Ask for volunteers from the team to lead ongoing work on diversity & inclusion, culture, communication and innovations.
4. Create a regular schedule so they know when to expect communication from the business and how to get involved
5. Check in regularly either through 1:1 conversations or pulse checks
.

VIEW ALL SLIDES

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou

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