Build That Badass Boutique: How to Dial Up the Emotional Experience in Your Studio

Get ready to take a business-changing, experiential dive into retail fitness. In this illuminating mini-accelerator course, Emma Barry, former director at both Equinox and Les Mills International, will unpack exactly what it takes to inspire “the yearn to return” in your members. You’ll rate yourself on the boutique barometer, map your staff and member journeys touchpoint by touchpoint, learn the six steps to successful onboarding, create ruthless rituals for success, and add your special sauce to the equation. You’ll leave armed with a plan and a workbook to make your members’ fitness experiences unforgettable.